Return Policy


How Do I Return My Item(s)?

- If you would like to initiate a return, please go here within 14 days of receiving your order.
- Please provide your order number, item(s) you wish to return, and the reason for the return.

What Is Your Return Policy?

  • Items must be returned within 14-days of delivery
  • Items must be unwashed, unworn, and in original condition
  • Items must have all tags attached
  • Certain items, such as intimate apparel, cosmetics, and accessories or items marked as final sale, are not eligible for return. Please check the product description for any specific return restrictions
  • Any returns must be made at your own expense. However, we strongly recommend you ship with a trackable shipping method to make sure it reaches 2 Cute safely

How Much Does It Cost To Return An Item?

- Unfortunately, we are unable to offer a free returns service. Customers are responsible for the return shipping costs.
- We recommend using a trackable shipping method to ensure that your return reaches us safely.
- The original shipping charges are non-refundable, except in cases where the return is due to an error on our part.

How Long Until I Receive My Refund?

- Once we receive and inspect the returned item(s), we will notify you of the status of your refund.
- If the returned item(s) meet the eligibility criteria, we will issue a refund to your original payment method, excluding any shipping charges.
- Please note that it may take 5-7 business days for the refund to reflect in your account, depending on your bank or credit card provider.

Can I Exchange An Item Instead Of Returning It For a Refund?

Unfortunately, we do not offer direct exchanges at this time. However, you can return the item and place a new order for the desired item.

What If I Receive a Defective Or Incorrect Item?

In the unlikely event that you receive a defective or incorrect item, please contact our customer support immediately. We will resolve the issue promptly and cover the return shipping costs.

Can I Return An Item At Your Physical Store Locations If I Made the Purchase From Your Website?

We apologize, but our physical store locations operate independently from our online website. As a result, we are unable to facilitate returns, exchanges, or issue store credit for items purchased from our website at our brick-and-mortar stores.

Can I Edit My Order Once It's Been Placed On Your Website?

We apologize for any inconvenience, but once an order has been successfully placed on our website, it cannot be edited or modified. This includes changes to the item(s) ordered, quantities, shipping address, or any other order details. If you have any concerns or need to make adjustments to your order, such as canceling or returning an item, please refer to our website's return policy for instructions on initiating a return. For any other urgent matters related to your order, please contact our customer support team as soon as possible, and we will do our best to assist you.

Reserved Rights Regarding Returns

Right to Refuse Returns:
While we strive to accommodate all eligible return requests, we reserve the right to refuse or reject returns under certain circumstances, including but not limited to:

  • Items that do not meet the eligibility criteria outlined in our return policy.
  • Returns initiated after the specified return period of 14 days from the date of delivery.
  • Items that show signs of wear, damage, or misuse beyond normal wear and tear.
  • Returns that have not been properly packaged to prevent damage during transit.
  • An irregular or excessive returns history indicative of "wardrobing;"

Right to Address Fraudulent Activity:
We take fraud prevention seriously. In cases of suspected fraudulent activity or abuse of our return policy, we reserve the right to take appropriate action, including reporting such activity to the relevant authorities.

Right to Inspect Returns:
All returned items will be subject to inspection upon arrival at our facility. If an item is found to be ineligible for return or does not meet the stated criteria, we may decline the return and notify the customer accordingly. In such cases, the item may be sent back to the customer at their expense.